Terms & Conditions

Online Tax Rebates Limited (OTR)

Material contained in the website is for general information and guidance purposes only. Any information found on the website is subject to change without notice.

While all reasonable care is taken by us to ensure that the content of the web site is accurate and up to date, material on the web site is provided without any warranties of any kind, either express or implied. To the full extent permitted by law, accepts no liability whatsoever for any loss or damage which may occur, resulting from the use of any material obtained from the website.

When you submit your details though the website we will prepare, subject to and at the discretion of certain conditions applied by us, a form in the appropriate format to report your circumstances to HMRC.

We will apply certain validation checks to the information you provide and supply details of allowances that are applicable to the circumstances you indicated in completion of the online form.

It is your responsibility to ensure the information you provide is complete, truthful and accurate. OTR assumes no responsibility for checking or ensuring the accuracy, completeness and truthfulness of information you provide prior to submission of the form to HMRC. If you give false information you could be prosecuted.

OTR does not act as your agent or representative in any communications with HMRC. It remains your responsibility to provide any supplementary information requested by HMRC and to follow up on the outcome of any claim directly with HMRC if you wish to do so.

On receipt of the form HMRC will manually reconcile (calculate) your tax liability for each year of your claim. If unreconciled differences are present on your taxpayer record for any year these differences may positively or negatively effect your tax liability on top of the effect of any allowances or expenses claimed for. HMRC perform a more basic automatic reconciliation on taxpayer records from April to November in the tax year following the end of each tax year. By submitting your claim you forgo the rights to any benefits that may have been accrued as a result of HMRC performing an automatic reconciliation, from the date your form is received by HMRC.

If the reconciliation results in a refund that refund will be sent to us and we will deduct a fee in accordance with our terms and conditions.

We will not be held responsible for any underpayment of tax that arises from recalculation of tax.

OTR provides payment processing services to customers obtaining tax refunds and by submitting the claim form you are agreeing that any resulting refund transaction will be processed by OTR.

OTR will receive refunds from HMRC on behalf of the customer and deduct charges in accordance with those quoted on the website prior to making a refund payment to you.

OTR reserves the right to issue any refund by another method at our discretion.

Standard pricing for expense claims is 30% + £30, plus VAT, where due on any refund payment HMRC send us before passing payment on to you.

For marriage claims the standard pricing is 30% + £150, plus VAT, where due on any refund payment HMRC send us before passing payment on to you.

The charge is levied on all refunds received from HMRC covered by the claim period (4 previous years) regardless of reason. When entering a claim you agree to legally and unconditionally assign the rights to any refund for the previous 4 years to OTR, when payment is made to us we will forward the residual balance to you net of our agreed fees.

In the unlikely event that a refund is paid to us as a result of a subsequent claim by you or a different tax advisor we will refund any commission deducted in the refund, subject to you providing suitable documentary evidence of said subsequent claim.

If you want to remove the instruction to pay subsequent refunds to us, which is usually not necessary, we agree to raise the deed of assignment held over refunds in the period. Such action will be subject to a £50 + VAT administration fee and will only be permitted if we are satisfied that any refund from your original claim has already been paid to us in accordance with your original agreement, or if no refund was due.

OTR does not assume any responsibility for your tax affairs beyond submission of the form. Any benefit or refund in future years or the current tax year immediately following tax refund claim period will not be sent to us. You will receive the full benefit of any allowances claimed in your tax code as long as they still apply.

If you cease to pay the expenses claimed for or the allowances no longer apply to your circumstances it is your responsibility to inform HMRC of this.

By agreeing to the terms and conditions, signing the application and clicking the final submit button you are waiving any statutory right to cancellation. You can cancel your claim at our discretion within 48 hours of completing the application by using the cancel button on your confirmation email. OTR takes no responsibility for cancellation of the claim where the customer does not receive the confirmation email or attempts to cancel by any other method.

In the event that a replacement cheque is required we will charge an administration fee of £25 + VAT for each additional cheque following the original.

Where refunds remain unclaimed for 6 months we will charge a dormancy fee equal to the unclaimed amount.

These terms are governed by, and shall be interpreted in accordance with, the law of England and Wales. Any disputes or claims arising shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Online Tax Rebates Limited is a member firm of the Institute of Chartered Accountants of England and Wales and can be found on the ICAEW register of firms, all business is undertaken in accordance with the ICAEW code of ethics. If you submit a claim through Online Tax Rebates Limited you can register any grievance about the service you receive from us with the Principal of the firm on the following email address: customerservice@otr-services.co.uk or on our compliance line 0845 2185231. You can also register a non-judicial dispute for resolution with the Institute of Chartered Accountants of England and Wales, details of this process can be found on the ICAEW website.

In accordance with the disclosure requirements of the Provision of Services Regulations 2009, our professional indemnity insurer is HCC International Insurance Company Plc., Walsingham House, 35 Seething Lane, London, EC3N 4AH. The territorial coverage is worldwide excluding professional business carried out from an office in the United States of America or Canada and excludes any action for a claim brought in any court in the United States of America or Canada. The Policy number is PI13S677647.

HM Revenue and Customs (HMRC)

When returning the form you agree that the form and the details within the form will be submitted to HMRC.

HMRC is a Data Controller under the Data Protection Act 2018. HMRC holds information for the purposes specified in their notification to the Information Commissioner, including the assessment and collection of tax and duties, the payment of benefits and the prevention and detection of crime, and may use this information for any of them.

HMRC may get information about you from others, or we may give information to them. If they do, it will only be as the law permits to:

• check the accuracy of information

• prevent or detect crime

• protect public funds

HMRC may check information they receive about you with what is already in their records. This can include information provided by you, as well as by others, such as other government departments or agencies and overseas tax and customs authorities.

HMRC will not give information to anyone outside HMRC unless the law permits them to do so. For more information, go to www.gov.uk/hmrc and look for Data Protection Act within the Search facility.